guest comfort

To maintain a comfortable and serene environment for everyone, we kindly ask that clients arrive to their appointments without additional guests.

We also ask that phone calls be kept to a minimum during scheduled services so we can provide an attentive, uninterrupted experience and maintain a peaceful atmosphere for all guests.

Cancellations & rescheduling

Your appointment time is reserved especially for you. We kindly ask that any cancellations or rescheduling requests be made at least 72 hours prior to your scheduled appointment.

Appointments cancelled or rescheduled with less than 72 hours' notice are subject to a cancellation fee equal to 50% of the scheduled services.

Cancellations or rescheduling requests made within one hour of the scheduled appointment are considered last-minute cancellations and are subject to a fee equal to 100% of the scheduled services.

no-show appointments

Appointments missed without notice are subject to a fee equal to 100% of the scheduled services.

late arrivals

Please keep in mind that we maintain a very punctual schedule. We understand that things happen but one late arrival can impact the entire schedule of the service provider. We will call you if we are running behind and ask that you do the same. Please call/text us if you are running late so we can plan accordingly and be on time for all scheduled appointments. We offer a 15 minute grace period before the appointment is marked as a No-Show. We cannot guarantee that we will be able to service you if you arrive late to your appointment and will be responsible for 50% of the scheduled service cost.

frequent cancellations

We understand that schedules change and unexpected circumstances arise. However, clients with a pattern of frequent cancellations or rescheduling may be asked to provide a deposit or prepayment when reserving future appointments.

service recommendation

During your in-person consultation, your stylist may determine that a different service is better suited to your hair, desired result, or the time required to achieve it safely. Pricing and timing may vary from the service originally reserved.

If you choose not to proceed with the recommended service and the originally scheduled service cannot appropriately be performed, a fee equal to 50% of the originally scheduled service may apply.

satisfaction guarantee

We take great pride in our work and want you to feel confident and happy with your hair. Thorough consultations are an important part of every service and help us align on your desired result before we begin.

If you have any concerns following your service, please contact the studio within 48 hours so we can discuss them with you. When appropriate, we may ask that you return to the studio so your hair can be evaluated in person.

Any approved adjustments must be completed within two weeks of the original service and will be scheduled with the stylist who performed the service. Adjustments related to the original service are complimentary.

For haircut services, complimentary refinements are intended for minor adjustments to the original haircut. Requests to remove additional overall length, significantly alter the perimeter, or change the shape or style agreed upon during the original consultation are considered a new haircut service and will be priced accordingly.

Similarly, requests that represent a change from the originally agreed-upon color result, rather than an adjustment to the service performed, may require an additional service and charge.

Services are non-refundable.

right to decline service

Ninette Hair Studio prioritizes the safety and well-being of our staff and clients. We reserve the right to decline service to any client with skin abrasions that may compromise the health of our stylists. Additionally, any behavior deemed disrespectful or creating a stressful environment will result in the refusal of service. The client will incur a non-refundable fee of 50% of the scheduled service cost even if the service hasn’t been completed.

lice infestation

For the health and safety of our clients and service providers, we are unable to perform services when head lice are present.

If lice are discovered during an appointment, the service will be discontinued and the client will be informed privately and discreetly. Services may be resumed once the infestation has been fully treated and resolved.

A fee equal to 50% of the scheduled service will apply to appointments that cannot be completed due to the presence of head lice.